Join the phs team

More than a job, build a career that matters.
At phs, we believe in more than filling roles - we build meaningful careers and create a genuine sense of belonging. Our people are the heart of everything we do. They’re more than employees; they’re family.

A team culture

Many of our team members have been with us for years, even some for decades. This is because we foster long-term relationships where every individual is valued, supported, and empowered to grow. When you join phs, you’re joining a workplace that feels like home.

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Your contribution matters

Washroom hygiene is essential to public health and wellbeing. At phs, your work helps keep communities safe, clean, and cared for. You’ll be part of a team trusted across Australia for its professionalism and integrity.

Open career opportunities

Are you looking for a career where your work truly matters? At phs, we’re always looking for passionate, reliable, and dedicated individuals to join our growing team. Whether you're just starting out or bringing years of experience, we offer a supportive environment where you can thrive and make a real impact.

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Perks and Benefits

Perks and Benefit

We provide a collaborative and inclusive workplace with competitive benfits such as affordable health insurance, unlimited paid time off, and a strong startup company culture.

  • Competitive compensation
  • Flexible and hybrid working hours
  • Health and wellness benefits
  • Medical, dental & vision insurance
  • New York-based + remote friendly
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Build Trust

Test your product idea by launching payments with little to no code.

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Build Trust

Test your product idea by launching payments with little to no code.

heart-hand
Build Trust

Test your product idea by launching payments with little to no code.

Current Opportunities

We welcome applicants from all backgrounds and experience levels.

Service Technicians

  • Location - Blackburn North or as nominated
  • Employment Type - Contract

Reports To: Operations Manager

Position Purpose

The PHS Service Technician is responsible for the installation, servicing, and maintenance of all PHS products and equipment at customer sites. This role ensures all tasks are completed in accordance with the PHS Quality, Environmental, and Occupational Health & Safety Management Systems. Acting as the face of the business, the service technician plays a key role in delivering exceptional customer service while maintaining a strong commitment to safety, compliance, and environmental responsibility.

Key Responsibilities

  • Deliver scheduled servicing of PHS products at client locations, from time to time, this may include the installation and removal of equipment.

  • Navigate routes using routing software (Trans Servies or similar)

  • Communicate with the Service Planner to support route optimisation

  • Complete service records via the Trans Services (or similar) Mobile App

  • Maintain your company vehicle in a safe, clean, and roadworthy condition

  • Support and mentor new Service Technicians

  • Participate in ongoing training and skills development

  • Attend debriefs to review service delivery compliance as required

  • Report any hazards, near misses, or equipment issues promptly

  • Flexibly respond to urgent service requests when required

  • Provide suggestions to improve safety, environmental responsibility, or efficiency

  • Comply with OH&S practices and wear appropriate PPE

  • Ensure timely arrival and meet service start commitments for each client

  • Dispose of waste responsibly and follow environmental protocols

  • Carry out other duties as directed by management

Skills, Experience & Qualifications

Essential:

  • Current valid Australian driver’s license

  • Current National Police Check (or willing to maintain)

  • Current Working with Children’s Check (or willing to obtain)

  • Willingness to receive vaccinations when required (COVID x 3 shots, Hepatitis B, Polio, Tetanus)

  • Basic literacy and numeracy

  • Competence with smartphones and mobile apps

  • Strong customer service and communication skills

  • Reliable and able to work independently under pressure

Desirable:

  • Familiarity with Melbourne metro geography

  • Multi-drop delivery or similar service experience

  • Understanding of scheduling optimisation and productivity tools

Key Attributes

  • Customer-first mindset with a proactive, professional approach

  • Safety-oriented with attention to detail

  • Environmentally responsible and conscientious

  • Adaptable and solution-focused

  • Collaborative team player with mentoring capability

Business Development and Sale Executive

  • Location - Sydney
  • Position - Full time

Reports To: General Manager

Company Overview

Pure Hygiene Pty Ltd (PHS) is a leading provider of washroom hygiene services across Australia, with a strong presence in Victoria and New South Wales. Our services include the provision and maintenance of sanitary units, incontinence and nappy units, air fresheners, premium scenting oils, hand and surface sanitisers, urinal mats, soap and paper dispensers, and more. We are committed to delivering exceptional service while optimising operational efficiency and sustainability.

Position Summary

The Business Development & Sales Executive will act as a key liaison between Pure Hygiene and prospective clients. This role is pivotal in identifying new opportunities, strengthening client relationships, and driving sustainable growth by promoting the full suite of PHS products and services.

Key Responsibilities

Business Development & Sales

  • Identify and pursue new washroom hygiene business opportunities

  • Contribute to retention of existing client portfolio with a minimum retention target of 95%

  • Develop strategic plans to Protect, Grow, and Acquire business in defined territories

  • Accurately forecast and deliver against revenue and retention targets

Client Relationship Management

  • Build strong client relationships through regular communication and meetings

  • Offer tailored products and service recommendations

  • Address client complaints, feedback and ensure satisfactory resolutions

  • Maintain open feedback loops with clients for continuous improvement

Collaboration & Leadership

  • Liaise with internal departments (Operations, Quality, Sustainability, Compliance, Procurement) to ensure seamless service delivery

  • Assist operational teams in customer service excellence

  • Contribute insights and feedback to senior leadership and tender teams

  • Attend monthly client meetings where appropriate.

  • Organise and attend networking events and promotional activities

  • Provide estimating support to other Bidvest business units as directed.

Reporting & CRM

  • Maintain accurate records in CRM (HubSpot) to ensure transparency and effectiveness

  • Provide timely updates and reports to management on business performance and pipeline status

Contacts & Interaction

  • Regular contact with Strategic Growth GM, Tender Team, Senior Management, Operations & Compliance teams

  • Interactions with clients, site representatives, and administrative personnel

Key Skills & Experience

  • 3+ years' experience in customer service or sales roles

  • Experience generating sales pipelines, ideally within the hygiene industry

  • Excellent written and verbal communication skills

  • Excellent communication, presentation, and networking skills.

  • Proficiency in estimating software, CRM systems, and Microsoft Office Suite.

  • Flexibility with travel and adaptable workload

  • Strong organisational skills and deadline management

  • Deep understanding of cleaning and washroom hygiene specifications

  • Ability to identify customer needs and address challenges strategically

Desirable Attributes

  • Strong understanding of cost estimating methodologies, bid preparation, and contract negotiation.

  • Strategic thinker with a passion for client-centric service

  • Comfortable operating within cross-functional teams

  • Approachable, proactive, and committed to upholding PHS values

  • Alignment with the company’s environmental and governance objectives

Don’s see opportunity that suits you? Get notified when new roles added

Ready to make a difference?

If you're seeking a workplace where you're respected, supported, and given the opportunity to grow, we’d love to hear from you.

 

Employee FAQs

 

What kind of roles are available at phs?

We offer a range of roles including Service Technicians, Customer Service Representatives, Operations & Logistics staff, and Sales & Account Managers. We also welcome expressions of interest for future opportunities.

Do I need prior experience to apply?

Not necessarily. While experience is valued, we also provide training and support for individuals who are new to the industry but show enthusiasm, reliability, and a willingness to learn.

What does the recruitment process involve?

Once you submit your application, our team will review it and contact shortlisted candidates for an interview. Depending on the role, there may be a practical assessment or reference checks.

What kind of training and support will I receive?

All new employees receive comprehensive onboarding and role-specific training. We also offer ongoing support, mentoring, and opportunities for professional development.

What is the work culture like at phs?

We pride ourselves on our family-like culture. Our team is built on respect, support, and long-term growth. Many of our staff have been with us for years, and we foster a strong sense of belonging.

Are there opportunities for career progression?

Yes. We actively encourage internal growth and promotion. As you gain experience and demonstrate your capabilities, there are opportunities to take on more responsibility and advance your career.

What are the working hours and conditions?

Working hours vary depending on the role and location. We aim to provide fair and flexible working conditions that support work-life balance.

Does phs support diversity and inclusion?

Absolutely. We are committed to creating a workplace that is inclusive and respectful of all backgrounds. Our Reconciliation Action Plan (RAP) reflects our dedication to supporting Aboriginal and Torres Strait Islander peoples.

How does phs contribute to sustainability?

We use sustainable materials in our products and consumables, and we operate with environmentally responsible practices. Employees are encouraged to contribute to our sustainability goals.

How can I apply for a role at phs?

Simply complete the application form on our Careers page. If you have any questions, feel free to contact our recruitment team.

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Acknowledgement of Country

Pure Hygiene Pty Ltd acknowledges the Traditional Custodians of the land on which we work and operate and recognise their continuing connection to the land, waters and communities. We pay our respects to Elders past and present, and we recognise the ongoing connection that Aboriginal and Torres Strait Islander Peoples have to Country, culture, and community. We honour their resilience, contributions, and deep knowledge systems that have nurtured this land for generations. We are committed to listening, learning, and walking alongside Aboriginal and Torres Strait Islander peoples on our journey toward Reconciliation.

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